How do fees work in the ETX Store?

Joining and adding your products to the ETX Store is free. There is one basic selling fee: a combined transaction and a payment processing fee of 10% of the total price of the item you are selling (including shipping). As an example, if you list an item for $5, when it sells you will pay a fee of $0.50 and will receive $4.50 for the sale.

Are there any additional fees or hidden fees?

Nope! Unlike other platforms we don’t charge you to list your items and they never expire. You only pay the 10% of the total selling price (including shipping) when an item sells.

What do I need to do to get my products added to the ETX Store?

It’s easy to get your products in the ETX Store. Contact us by clicking here. It’s that simple. The ETX Store team will get everything ready for you and list your items.

How do I know when an item sells?

When an item is purchased you will receive an email with order and shipping details. Once you have shipped the order, you respond to the email with shipping/tracking info.

How do I get paid?

Currently, all vendor funds are paid through PayPal. Funds from your sales are deposited directly to your PayPal account once the item has been confirmed shipped.

How does the ETX Store protect sellers?

Seller Protection is a program that offers you peace of mind in the event of a transaction dispute. If you are unable to resolve a disagreement with a buyer and the transaction meets eligibility requirements (product delivery timeline/right product/etc.), the ETX Store will help you resolve the issue through our dispute resolution system.

What can I sell on the ETX Store?

Handcrafted goods and supplies, unique vintage items and Texas themed products. If you are an artisan, crafter or small business that wants to grow and share your talent with fellow East Texans and beyond we are happy to help you reach a bigger audience.

Can I sell a digital item or file to download?

Yes, if you want to sell a pre-recorded online class or invitation that can be printed from home for example, just let your ETX Store coordinator know and we will help get you set up.

Can I sell gift cards?

Absolutely! This is a great option to help support local businesses.

Can I offer custom orders?

Yes, if your products are customizable with a name, date, etc. we will make it possible for your customer to enter their information when purchasing your item.

Can I have a pick up or delivery option?

If you prefer not to ship your product you may list it available for pick up or delivery. We suggest following the Centers for Disease Control (CDC) guidelines for how to stay healthy and avoid spreading COVID-19. This includes following local laws and orders during this time. Protect your privacy. Don’t give out your home address. If you are meeting with someone in person please arrange your meeting in a public, well-lit place. Let others know where you will be or better yet, meet at a local law enforcement agency.

Can I sell a service?

Due to health concerns we will not be listing services at this time. Please consider listing gift cards instead.

Can you put an item on sale or offer a coupon code?

Absolutely. You can use coupon codes or offer an item on sale. Your ETX Store team coordinator can help you with this.

Will the ETX Store team help me create branded products?

Of course! We’re here to help grow your business in any way we can. This includes helping you create branded products like apparel (t-shirts, hats, etc.) and a variety of other items. Ask your ETX Store team coordinator to walk you through what products are available to choose from and how our branding program works.

What are my shipping options?

You may ship through the carrier of your choice. You can include your shipping fee in the cost of the item or charge a separate flat-rate fee. The customer pays for shipping. At this time a shipping rate cannot be calculated based on each customer’s address..

How is sales tax handled?

We collect and pay the sales tax for all items bought and sold in Texas.

If you need additional information, do not hesitate to contact us by clicking here.